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A framework for the study of emotions in organizational contexts. Management Communication Quarterly, 11 4 , Fineman, S. Emotion and organizing.

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Hardy Eds. London: Sage. Flam, H. Fear, loyalty and greedy organizations.

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Management Communication Quarterly, 16 4 , Intensive remedial identity work: Responses to workplace bullying trauma and stigma. Organization, 15 1 , Positive emotions and positive spirals that elevate communication. The constitution of employee-abusive organizations: A communication flows theory. Communication Theory, 18 2 , Martin, D.

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Humor in middle management: Women negotiating the paradoxes of organizational life. Journal of Applied Communication Research, 32 2 , McCroskey, J. Communication Education, 45 3 , Miller, K. Management Communication Quarterly, 20 3 , Financial feeling: An investigation of emotion and communication in the workplace.

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Journal of Applied Communication Research, 36 1 , Mumby, D. The politics of emotion: A feminist reading of bounded rationality. Academy of Management Review, 17 3 , Planalp, S. Communicating emotion in everyday life: Cues channels and processes.

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Guerrero Eds. San Diego: Academic Press. Current issues arising at the confluence of communication and emotion. Australian Journal of Communication, 25 , Prager, K. Intimacy in personal relationships. Hendrick Eds. Thousand Oaks, CA: Sage. Sandelands, L. Feeling at work. Sias, P. From coworkers to friends: The development of peer friendships in the workplace.

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Western Journal of Communication, 62 3 , Skalski, P. Effects of humor on presence and recall of persuasive messages. Communication Quarterly, 57 2 , Teven, J. Communication Quarterly, 55 2 , Tracy, S. Becoming a character of commerce: Emotion labor, self subordination and discursive construction of identity in a total institution. Management Communication Quarterly, 14 , Nightmares, demons and slaves: Exploring the painful metaphors of workplace bullying.

Management Communication Quarterly, 20 2 , Cracking jokes and crafting selves: Sensemaking and identity management among human service workers. Communication Monographs, 73 3 , Emotion labor at A case study and theoretical critique. Journal of Applied Communication Research, 26 4 , Varona, F. Relationship between communication satisfaction and organizational commitment in three Guatemalan organizations.

Journal of Business Communication, 33 2 , Waldron, V. Relational experiences and emotions at work. Emotional tyranny at work: Suppressing the moral emotions. Sypher Eds. Walther, J. The rules of virtual groups: Trust, liking, and performance in computer-mediated communication. Journal of Communication, 55 4 , Pamela Lutgen-Sandvik Ph.

Toward a Theory of Motivated Information Management | Communication Theory | Oxford Academic

Her research focuses on emotion in the workplace, both constructive and destructive. Across response systems, the bulk of the available evidence favours the idea that measures of emotional responding reflect dimensions rather than discrete states. In addition, experiential, physiological, and behavioural response systems are associated with unique sources of variance, which in turn limits the magnitude of convergence across measures. Rather, experiential, physiological, and behavioural measures are all relevant to understanding emotion and cannot be assumed to be interchangeable.

From an intuitive layperson perspective, it should be easy to determine whether someone is experiencing a particular emotion. To organise our review of research relevant to this question, we take as our starting point a consensual, componential model of emotion see Figure 1. Because the literatures that are relevant to the questions examined here are extensive, the present review must be selective.

Current Developments in Organizational Communication (C&J 542)

In our review, we concentrate on studies involving non-clinical human adult samples rather than children, animals, or clinical populations. We focus on the response components depicted in Figure 1 rather than on cognitive antecedents and correlates of emotion. Finally, we focus our review on the most commonly used measures for each response system. Throughout our review, we examine findings from both dimensional and discrete perspectives.